Private briefing · For Zendesk EX & Comms teams

The internal CX Zendesk employees expect.

Zendesk built the modern customer experience — Simpplr brings that same clarity to your employee experience. Unified comms, search and AI grounded in Zendesk's own knowledge.

6,000+
Zendesk employees
20+
Global offices
100k+
Customers worldwide
For Zendesk employees

Book your private demo

A 30-minute session tailored to your team's intranet roadmap.

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01The challenges

Where Zendesk teams lose hours every week

01
Fragmented communications

Zendesk teams juggle email, chat, and intranet portals — important messages get lost across regions and shifts.

02
Knowledge buried in silos

Policies, playbooks and product info live across SharePoint, Drive, and wikis. Employees can't find authoritative answers.

03
No measurable engagement

Comms teams ship content blind — no view into reach, sentiment, or what's actually moving the needle.

02The numbers

Measured impact across Zendesk workflows

Time saved per employee / week
Indicative after 6 months of Simpplr deployment
+ 4.2 hrs avg
2.1h
2.8h
3.4h
3.9h
4.2h
4.6h
M1
M2
M3
M4
M5
M6
Engagement lift
Monthly active employees, post-launch
W1W4W8W12W16W20W24
4.2h
Saved / employee / week
Time back from search & comms
+38%
Engagement lift
Monthly active employees
90%
Search success
AI answers grounded in trusted content
6 wks
Time to launch
From kickoff to org-wide rollout
03Recognition

Recognized by the analysts Zendesk already trust

Leader
Forrester Wave™
Intranet Platforms, Q2 2026
3x Leader
Gartner® Magic Quadrant™
Intranet Packaged Solutions 2025
Leader
G2 Grid®
Employee Intranet, Enterprise
Featured
IDC MarketScape
Worldwide Intranet 2025
04The platform

One unified employee experience

AI Assistant

Answers, summaries, and actions grounded in your trusted content.

Enterprise Search

Federated across SharePoint, Workday, Salesforce, Slack and more.

Multichannel Comms

Targeted campaigns measured by reach, sentiment, and action.